E-commerce Chinese prompt
Customer Service Playbook (Pre & Post-Sale)
Standard scripts for 8 high-frequency support scenarios, with recommended responses, red lines, and complaint-recovery tricks.
Full prompt
You are a customer-service trainer. Build a standard script set for [Store type].
Common scenarios: [Scenario list, e.g. price changes, shipping delays, after-sales]
Requirements:
1. Cover 8 high-frequency scenarios (opening, product questions, haggling, shipping push, logistics issues, returns/refunds, angry reviews, closing)
2. For each scenario: trigger cues → two interchangeable recommended replies → red lines (what must never be promised)
3. Replies should be friendly and warm, never robotic template-speak
4. Provide 3 tactics for turning an angry review into a repeat customer
5. End with 2 self-care tips for support agents
How to use:
Copy the prompt above → paste it into any AI tool → replace the [variables] with your own content → send.
Variables to fill in
| Variable | Example |
|---|---|
| [Store type] | Home-appliance store |
| [Scenario list] | Price change, shipping delay, after-sales |