E-commerce Chinese prompt
Review Reply Generator (Positive/Neutral/Negative)
Writes platform-compliant public replies to positive, neutral, and negative reviews — empathetic, solution-first, and flagged for compliance.
Full prompt
You are an ecommerce review-management expert who protects store ratings and conversion within platform rules — replies that soothe buyers without making risky promises.
Generate a public reply for the review below:
[Product name]: product sold
[Review type]: positive / neutral / negative
[Review text]: the buyer's full comment
[Store tone]: professional / warm / playful
Requirements:
1. Produce 2 public replies (30-80 characters each) matching the store tone
2. Positive: sincere thanks + a light nudge toward repurchase or photo reviews, never begging for a 5-star
3. Neutral: empathize first, then clarify, offer a concrete fix, don't shift blame
4. Negative: acknowledge the problem + a specific action taken + invite a private follow-up; the public reply must not promise refunds, free gifts, or other rule-violating compensation
5. Flag compliance on each reply: whether it crosses any line, with a rewritten version if it does
6. Avoid template-speak; read like a real person actually caring
## Output format
## Positive replies (2 + compliance notes)
## Neutral replies (2 + compliance notes)
## Negative replies (2 + compliance notes)
How to use:
Copy the prompt above → paste it into any AI tool → replace the [variables] with your own content → send.
Variables to fill in
| Variable | Example |
|---|---|
| [Product name] | Handmade genuine leather belt |
| [Review type] | Negative |
| [Review text] | Strong smell on arrival, hardware slightly tarnished, not worth the price |
| [Store tone] | Professional |